We are sorry that the level of service you received from Persia Money did not meet your expectations. Your feedback is important to us, and we are committed to dealing with your concerns fairly and promptly.

Before submitting a formal complaint, we recommend trying one of the support options below, as your issue may be resolved more quickly:

• Support by email or chat: The quickest way to resolve an issue is usually through customer support. They may be able to help resolve the matter straight away by email or chat.
• Telephone support: You may contact us by phone to make a complaint. If telephone support is not available in your region, you may request a callback by email.

Appealing an account deactivation

If your Persia Money account has been deactivated and you believe this was done in error, you have the right to appeal. Please send us an email explaining your situation so that we can review your case and inform you of the next steps.

What happens after I make a complaint?

After we receive your complaint, we will:

• confirm receipt of your complaint by email within 48 hours;
• request any additional information we may need from you;
• review the matter in accordance with our Terms and Conditions;
• clearly explain the outcome of our review and any action taken.

We aim to respond within 15 business days. In complex cases, this period may be extended to 35 calendar days. If we need more time, we will let you know.

If you are not satisfied with our response

If you are not satisfied with our final response, or if you do not receive a response within the timeframe set out above, you have the right to refer your complaint to the relevant legal or regulatory authorities.